Refund Policy
At Vivox, we strive to provide high-quality products and excellent customer service. If you have any issues with your purchase of the Vivox4K WordPress plugin, we’re here to help.
Refund Eligibility:
Valid Reasons for Refunds: Refunds will be provided in the following cases:
- Technical issues that prevent the plugin from functioning as advertised, and our support team is unable to resolve them within a reasonable timeframe.
- If the product description significantly misrepresents the features or functionality of the plugin.
Refund Timeframe: Refund requests must be submitted within 30 days of the original purchase date. We reserve the right to refuse refunds requested after this timeframe.
Refund Process:
1. Contact Support: Before requesting a refund, please reach out to our support team with details of the issue you’re experiencing. Our team will work diligently to resolve the problem.
2. Refund Request: If we’re unable to resolve your issue satisfactorily, you may request a refund by contacting our support team at support@vivox4k.pro. Please include your purchase details and a brief explanation of why you’re requesting a refund.
3. Refund Review: Once your refund request is received, we will review it promptly. Refunds will be issued at the discretion of Vivox4K, based on the eligibility criteria outlined above.
4. Refund Processing: If your refund request is approved, the refund will be processed within 7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
Contact Us:
If you have any questions about our refund policy or need assistance with your purchase, please don’t hesitate to contact us at support@vivox4k.pro